FAQs

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We prepare every order with care. Processing time can vary by item, especially for products that are made to order. You’ll receive an email with tracking information as soon as your order ships.

HOW LONG DOES SHIPPING TAKE?
Shipping time depends on the service selected at checkout and your destination. Estimated delivery times begin after your order has been processed and shipped.

DO YOU OFFER FREE SHIPPING?
Yes. We offer free standard shipping on qualifying U.S. orders of $89 or more.

HOW CAN I TRACK MY ORDER?
Once your order ships, we’ll email you tracking information so you can follow it from our door to yours.

CAN I CHANGE OR CANCEL MY ORDER?
If you need to make a change, contact us as soon as possible. Because some items may be made to order, we can’t guarantee changes or cancellations once production has begun.

WHAT IS YOUR RETURN OR EXCHANGE POLICY?
Returns and exchanges are accepted according to the guidelines on our Shipping & Returns page. Items must meet the stated return requirements to be eligible.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us as soon as possible with your order number and photos of the item. If we made a mistake or something arrived damaged, we’ll work with you to make it right.

HOW DO YOUR SHIRTS, HOODIES AND PERFORMANCE APPAREL FIT?
Fit can vary by garment and style. Check the product description and our Size Guide before ordering. If you’re between sizes or prefer a looser fit, sizing up may be the better choice.

ARE SOME PRODUCTS MADE TO ORDER?
Yes. Some RDRN apparel and gear may be produced specifically for your order. This helps us offer more designs and options.

HOW SHOULD I CARE FOR MY RDRN APPAREL?
For best results, wash garments inside out in cold water with similar colors and tumble dry low or hang dry. Avoid ironing directly over printed or decorated areas.

HOW CAN MY DOG BECOME REAL DOG OF THE MONTH?
Visit our Show Us Your Real Dog page and tell us about your dog, your adventures together, and the bond you share. Submit a favorite photo for a chance to be featured.

HOW DO I PLACE A CUSTOM OR BULK ORDER?
Have a trip or special event planned and need a custom or bulk order? Contact Us.

HOW DO I CONTACT REAL DOGS RUN NAKED?
Visit our Contact Us page and send us a message. We’ll get back to you as soon as we can.